Support

Common questions

How do I get an account?

Accounts are created by your own business. Your manager or administrator adds you and sends you a password to change on first sign-in. If you are new and cannot sign in, ask your manager to check the email address on your profile — Schedule Maxxing cannot create an account for you directly.

I forgot my password.

On the sign-in page, enter your email and choose Forgot password?. A reset link is emailed to you. If nothing arrives, check junk mail, then write to us and we will send a new one.

My schedule looks wrong.

Talk to your manager first — they build and publish the schedule, and they can fix a shift in seconds. If the app itself is behaving oddly (times off by an hour, shifts missing, a page that will not load), an administrator at your business can raise a ticket below and we will look into it.

I want my account or my business deleted.

An administrator at your business can raise a Delete my account or business ticket below, and we act on it. If you are not an administrator, email us from the address on your profile and we will confirm the request with your business first. Deleting a business removes its people, schedules, requests and history permanently.

Does it work on a phone and a tablet?

Yes. The same account works in a web browser and in the iOS app, and the schedule board, time off and trades are all built for a phone screen.